Instructors: Jade Ball
9 sections • 9 lectures • 54m total length
Video: MP4 1280x720 44 KHz | English

What you'll learn
The fundamentals to customer success
How to build strong, long-lasting customer relationships
Excellent communication skills
How to manage customer conflict
Building a better rapport with customers
Serving customers using social media platforms

Requirements
There are no pre-requisites to this course

Description
Do you have what it takes to deliver excellent customer service?
Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering an excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers.
Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you're not prepared. That said, the fundamentals of good customer service never change - be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry; so it's important your customer service skills stand out from the rest.
Together, we'll be
Exploring the various industry roles which contribute to customer success
Uncovering the perfect skills required for providing excellent customer service
Creating step-by-step plans in how to problem-solve
Building vocabulary to continuously deliver a positive experience
Discovering how to deal with challenging behaviour
Evaluating customer feedback
Unearthing the key to serving customers through social media
Understanding methods to create long-lasting customer relationships
Advocating for ethical customer service

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