Duration: 2h 11m | Video: .MP4 1280x720, 30 fps(r) | Audio: AAC, 48000Hz, 2ch | Size: 0.99 GB
Genre: eLearning | Language: English

Learn about customer service from a Customer Service Specialist with 8 years experience and over 15 years of experience working in an office setting.

Professionalism In The Workplace

How to serve customers with high quality standards

The required skills of customer service

How to build a long-lasting relationship with your customers and convert them to loyal customers

Things customer service reps should not do

10 phrases customer service reps should not use

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This class gives practical information about the dos and don'ts of exceptional customer service. Customer Service is the most important part of the business because without customers a business wouldn't exist. The success of a business has a lot to with the skills of the customer service reps. So, if you are a customer service representative, you are very important. You have the power to increase the sales of your organization or decrease it. It's your duty to give your customers the best experience ever in order to keep supporting the business.

Learn the skills and abilities needed to be an exceptional customer service rep. You will learn:

The requirements of quality customer service

Customer service checklist

The top customer service skills and abilities

Things customer service reps should not do

The rig phone or the walk-in customer

The revolution of customer service

10 phrases customer service reps should not use

This class is well-rounded. After taking this class you will:

Be able to serve your customers with excellence

Be favored by your supervisor because of your exceptional skills

Be able to meet your customer's needs

Serve your customers confidently

Dress to impress

Be able to organize the receptionist area

Be able to convert dissatisfied customers by building a long-lasting relationship with them

This class targets customer service reps and office workers. It targets bners and intermediate customer service reps

Customer Service Reps, Office Assistants, Administrative Assistants




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