Customer Service Excellence - from customers to operations
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + .srt | Duration: 69 lectures (6 hour, 20 mins) | Size: 1.62 GB

How to deal with dissatisfied and angry customers and create a human and excellent service
What you'll learn

You will learn how to service EVERY customer with excellence, in an organized way
How to deal with unsatisfied customers, with a clear structure for answers
You'll have practical tools at your disposal in any moment for every situation
How to shape your customer service operations to excellence, modelling your business and structure
You''ll get feedback from me for every assignment on the course
In the end, you will better equipped to assume a leadership role on Customer Services

Requirements

There's no prerequisite!

Description

Answer these questions:

Do you struggle dealing with angry customers?

Do you customers love you?

Do your customer recommend you to their friends?

Do you feel you are always at the mercy of your customers?

You may think that it's a very hard task to get customers to actually love your company, that only big companies can achieve that you that it's simply unpractical for a business like yours, but guess what: it's not!