Customer Service: Handling Abusive Customers
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 39M | 302 MB
Genre: eLearning | Language: English
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee-the author of Rock Star Customer Service-as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.
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