MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz, 2 Ch
Genre: eLearning | Language: English + .VTT | Duration: 1 hours | Size: 1.17 GB

Know the 6 key elements of a great customer experience.

What you'll learn

Understand what areas of business impact the customer experience


Be able to apply your knowledge in a practical way to improve business results

Requirements

A willingness to learn!

Description

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

This course explains:

· What customer experience means

· The 6 key elements of a great customer experience

· Common mistakes businesses make

· How to apply each element in business for fast, profitable, sustainable growth.

By the end of the course you will:

Understand what areas of business impact the customer experience

Who this course is for:

Entrepreneurs and business owners

Anyone hoping to improve customer experience

Anyone working in a client facing role

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