Design Thinking : Customer Journey Mapping
$45 | Created by Nilakantasrinivasan | Last updated 10/2018
Duration: 1 hours | Video: h264, 1280x720 | Audio: AAC, 44 KHz, 2 Ch | 644 MB
Genre: eLearning | Language: English + Sub | Lectures

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Sure shot way to delight customers & become profitable

What Will I Learn?
Be able to redesign customer experience (CX) for your products/services

Requirements
Be able to create a customer journey map
Be able to redesign customer experience (CX) for your products/services

Description
Through a Case Study, this course will teach you to create Customer Journey Map of your own organization.

Who is this course for?

Professionals from Marketing, Customer Service, Digital Transformation, UI/UX, Design Team & Start ups.

What is a Customer Journey Map?

Customer Journey Map is a design thinking tool that can be used to improve customer experience & provide wow moments for the customers.

Is it relevant to my sector?

Virtually it is applicable to all scenarios where there is interaction. (B2B, B2C, Govt, Social Business, Non-business)

What are the benefits of Journey Mapping?

Typical benefits include 15% improvement in customer retention, loyalty improvement and increase in sales conversion.

Who is the target audience?
Designers
Marketing Professional
Customer Service Professional
Digital Tranformation Professional
Start-ups / Anyone working on new idea