Professional Customer Service For Employees And Employers
Published 6/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 443.05 MB | Duration: 0h 49m

What you'll learn
Basics of professional and effective Customer Service
Basics of Customer Success
How to work more effectively and increase job satisfaction
Basics of human interactions and behaviours
Requirements
No extra requirements.
Description
This course is intended for beginners in Customer Service so they will learn all the basics of good and effective customer care.It is also a great start for business owners who want to improve their Customer Service and current customer experience, learn how to measure it, and what tools to use.We also provide some real-life examples that perfectly picture how an excellent Customer Service should look like.You'll get to know a few things about relationships between internal and external stakeholders, but also some basics of human interactions and why they are shaped the way they are.You will also see how Customer Service connects to other parts of the business. That will help you define paths which you can take if you want to develop skills and knowledge in other areas of the business. What areas of the business interest you the most? Where can you go when you're currently working in Customer Service?And finally, you will get to know some basics of neuroscience and how our brain grows, develops, and shapes our reality. How can you improve your everyday interactions but also absolutely transform your life by performing a few simple scientific exercises.I'm thrilled to see you here!

Overview

Section 1: INTRODUCTION

Lecture 1 Who am I?

Lecture 2 Basic Information and Objectives

Lecture 3 Basic Terminology

Section 2: INTERPERSONAL RELATIONS

Lecture 4 About human behaviours: why do we like some people and some we don't?

Section 3: TOOLS IN CUSTOMER CARE

Lecture 5 Popular Tools and Platforms

Lecture 6 Language and Emails

Section 4: REAL LIFE SITUATIONS

Lecture 7 The Most Common Mistakes and Solutions

Lecture 8 Customer Service 101

Section 5: AND WHAT'S NEXT?

Lecture 9 What's next?

Lecture 10 Customer Success

Lecture 11 Remote Work

Section 6: THE FINAL

Lecture 12 Final Note and Thank You!

Beginners in Customer Service,Professionals planning to work remotely,Specialists in Customer Service wanting to expand their knowledge,People working remotely looking for new paths to grow,Entrepreneurs, sole traders wanting to improve their Customer Service and keep their customers,Professionals working in all kinds of Services (managers, business owners, supervisors, leaders, employees)

https://www.udemy.com/course/professional-customer-service-for-employees-and-employers/