Avaya Self-Service Fundamentals
Last updated 5/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 943.80 MB | Duration: 1h 40m

Want to become a Self Service Expert? Or maybe Avaya Certified? Do this course!
What you'll learn
Telecommunications Self Service Fundamentals
History of IVR Systems
What is a Enterprise Communications IVR System
What is a Self Service Application
What is Voice Portal Systems
Artificial Intelligence and Self Service in the Enterprise
Learn advanced concepts of IVR Systems
Become Intimately Familiar With Self Service Platforms for big Corporations
Become A Telecom Guru
Requirements
You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)
A Windows, Linux or Mac PC/Laptop
Description
Are you looking for Avaya Self Service Training?Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya Self Service Solutions. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.In this course we will start with a broad overview of the Self Service platforms, concepts, the history, the evolution and then deep dive into the individual elements of the Avaya Self Service platform. You will explore IVR, Self Service Concepts, Voice Portals, Intuity Conversant Systems, Interactive Response, Experience Portal, Artificial Intelligence, etc.
Overview
Section 1: Instructor
Lecture 1 Instructor
Section 2: Self Service for Customer Service
Lecture 2 Self Service for Customer Service
Section 3: Self Service and Customer Retention
Lecture 3 Self Service and Customer Retention
Section 4: What is an Interactive Voice Response System
Lecture 4 What is an Interactive Voice Response System
Section 5: Self Service and Automated Customer Care
Lecture 5 Self Service and Automated Customer Care
Section 6: Self Service and Repetitive Information
Lecture 6 Self Service and Repetitive Information
Section 7: Self Service for Sales Transactions
Lecture 7 Self Service for Sales Transactions
Section 8: Self Service Measuring and Reports
Lecture 8 Self Service Measuring and Reports
Section 9: Self Service Concepts
Lecture 9 Self Service Concepts
Section 10: Self Service Sample Operations
Lecture 10 Self Service Sample Operations
Section 11: Self Service and IVR History
Lecture 11 Self Service and IVR History
Section 12: Self Service Products from Avaya
Lecture 12 Self Service Products from Avaya
Section 13: Self Service and Conversational Assistants
Lecture 13 Self Service and Conversational Assistants
Section 14: Self Service and Voice Portals
Lecture 14 Self Service and Voice Portals
Section 15: Designing a Self Service Application
Lecture 15 Designing a Self Service Application
Any student that wants to learn IVR and Self Service Technologies,Any student that wants to learn Self Service with Muti-Media and Artificial Intelligence
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