MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 16 lectures (43m) | Size: 358.4 MB

Learn the necessary skills to be successful in Helpdesk and IT Support.
What you'll learn:
IT Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Solutions to basic Hardware, Software, and Network Issues

Requirements
Have the hardware, software, or network to practice with.
Packet Tracer

Description
Are you someone that is wanting to switch careers? Or maybe you are already in IT and would like to learn more on how to troubleshoot. If this sounds like you, read down below to find out more about this course!

Learning Objectives

Basic Hardware Troubleshooting

Basic Software Troubleshooting

Basic Computer Networking Troubleshooting

Hands-on Labs to apply troubleshooting skills

Throughout this course, I cover the essential troubleshooting steps to be successful in IT. I also cover common hardware issues you will run into in your IT career. If you have a computer you can pick apart, I recommend looking at all the parts and see how you could simulate a hardware issue. Another part I cover in this course is common software issues. When you get a popup error message, that is a software issue most of the time. Throughout this course, I will show you the common tools you can use to determine the cause of the software issue and implement a solution. The next part I cover in this course is common computer networking issues. I walk you through a simulated network lab, Cat5e or Cat6 cable issues, and more. If this sounds like an interest to you, I welcome you to give my course a try!

Who this course is for
Beginner IT Professionals
Help Desk
IT Support