What you'll learn

By the end of this workshop, delegates will:
Understand the four types of behavior and how to get positive outcomes from using the right type of behavior
Know how to recognize bad behavior in others, and how to deal with it
Know a lot more about their own current behavior after a thorough self analysis is explained
Be more confident after learning how to deal with negative thoughts
Know the three step process on how to act assertively
Know nine proven assertive techniques that they can try
Be abel to put assertiveness into action by negotiating properly, saying no, and being able to ask for help

Requirements

All that is required is a link to the internet to be able to do the course

Description

MODULE 1: Good and Bad Behavior Types

This module contains:

How to Change Your Life

Assertive Behavior

The Benefits of Assertiveness

Passive behavior

Aggressive Behavior

Passive-Aggressive Behavior

MODULE 2: Recognizing and Dealing with Bad Behavior

This module contains:

Recognizing and Dealing with Passive Behavior

Recognizing and Dealing with Aggressive Behavior

The LEEP Model for Handling Aggression

Recognizing and Dealing with Passive-Aggressive Behavior

MODULE 3: Assertiveness and You - An Honest Look at Yourself

This module contains:

Self Reflection

How Others Perceive You

Faulty Assumptions

How Being Assertive Will Help You

MODULE 4: Your Inner Voice: Being More Confident

This module contains:

Your Inner Voice: What Does it Say?

Reprogramming Your Inner Voice

The Power of Positive Thought

Success Generates Success

MODULE 5: Assertive Body Language

This module contains:

Demonstrating Assertive Body Language

Body Language as Part of Communication

Making Sense of Body Language

The Nature of Assertive Body Language

MODULE 6: Three Steps to Being Assertive

This module contains:

Finding the Right Words

Guidelines for Assertive Language

The Three Step Approach to Being Assertive

MODULE 7: Proven Assertiveness Techniques

This module contains:

"What Would You Do in My Shoes?"

Reflecting/Playback

Fogging

Broken Record

Positive and Negative Enquiry

Asking for More Time

Explaining the Consequences

Self-Disclosure

The Power of Silence

"What If"

"What do You Think?"

MODULE 8: Putting Assertiveness into Action

This module contains:

Assertive Negotiating

Win-Win Outcomes

Saying "No" Nicely

Making Requests Assertively

Putting Assertiveness Into Action

Who this course is for:

Assertiveness courses benefit people who need to develop their self confidence, who need to find ways of dealing with people who may take them for granted - or worse. And that's true. If your self esteem needs a lift, this course will do just that for you. But it also teaches a great way of thinking - of balancing everyone's needs - which we all need. So if you are too passive, you'll learn how to stand up for yourself without confrontation - and if you're aggressive, then you'll see how you need to change so that everyone (yes, even yourself) sees the benefits. We don't exaggerate when we say you will get fresh insights into human behaviour that will change how you relate to other people. This assertiveness skills training course, like all our courses, has been developed over many years of classroom delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's delivered by professional presenters and is full of practical knowledge and solutions. Still wondering whether to do the course? Just think about this: how much would your life benefit if you had better assertiveness skills?
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