Published 6/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 57m | Size: 902 MB

Master empathetic communication and build lasting customer relationships in service and sales careers.
What you'll learn
Build a strong understanding of empathy driven communication in professional sales and service roles.
Learn key skills to identify customer needs, emotions and expectations to tailor service for success.
Master effective listening techniques to understand and empathize with customers and their needs.
Develop strategies to handle difficult situations and turn conflicts into successful outcomes.
Learn effective methodologies to build rapport and trust, enhancing customer relationships and loyalty.
Improve your business English skills for clear, professional communication in customer interactions.
Requirements
A good level of basic English and a willingness to improve sales and service skills through a communicative and empathy driven approach.
Description
In business, the saying "Communication is Key" has never been more true.But not all types of communication are equal.To truly offer our customers and clients the highest levels of tailored service, we MUST understand their needs, feelings, emotions and expectations. And for this.EMPATHY is our sales and service superpower.Empathy driven communication lays the foundation to delivering exceptional customer service and successful sales within a business environment.In today's interconnected world, where constant methods of communication and feedback are open, mastering empathetic communication is a vital skill for all business professionals - especially so within service and sales roles.Due to the increased levels of client and customer interactions, businesses increasingly seek employees who can build strong, empathetic relationships with customers, leading to improved satisfaction, sales performances and most importantly - loyal and returning customers.To put it simply.The better your empathetic communication skills, the more successful you will be in your customer service and sales roles."But where can I find a great course to enhance all these essential business skills?"If you are looking for one complete course to MASTER empathetic communication for customer service and sales.This is the course for you.Customer Service and Sales: Empathetic Communication offers a full curriculum designed to supercharge your communication skills, ensuring you connect deeply with customers and drive your service and sales success.Build your confidence and communicate with empathy and understanding. Transform challenging situations into positive experiences. Identify a customer's needs, offer tailored solutions and support them in becoming loyal brand and business ambassadors.Throughout this comprehensive course, you'll acquire a range of service and sales techniques and strategies, as well as mastering foundational to advanced levels of empathetic communication skills.As a student here on this course, you'll be guided by industry experts who have extensive experience in customer service and sales from leading companies around the world.By joining this course, you will.Master essential skills for empathetic communication in professional settings.Develop listening techniques to truly understand and respond to customer needs.Build confidence in handling tricky situations and turn conflicts into successes.Learn methods to build rapport and trust, enhancing customer loyalty.Improve your business English fluency and skills for clear and effective communication.Understand strategies to exceed customer expectations and boost sales performance.Gain access to Q&A sessions with instructors to address any queries you have during your learning journey.Here at Business Foundry, we can't wait to help you enhance your empathetic communication skills and supercharge your service and sales skills.Sign up now and let's transform your business communication skills!
Who this course is for
The course is designed for customer service and sales professionals looking to improve communication skills and build long lasting customer relationships.
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