Published 5/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.63 GB | Duration: 0h 58m
Use Negative Feedback to Your Advantage

What you'll learn
How to give criticism so it's heard and understood.
Make sure the criticism leads to action.
Criticism should be about the issue, not the person.
The power of the sandwich technique when giving criticism.
Requirements
No experience needed, just an open mind to learning smart business techniques.
Description
How do you take criticism? How do you use it to your benefit? How do you know if it's true? Who is your critic? Does that person have the knowledge, experience, credibility, and expertise to judge your work?What about you? How would you deliver criticism in a way that's heard, understood, and is action oriented. Criticism—no matter how well intended means nothing—unless you can show a path to success for the person you are critiquing.Then there is the sandwich technique. That's when you open with a compliment followed by the intended criticism and then closing with more praise. The idea is to take the sting out of giving negative feedback.Above all, the smart critic is empathetic. Everyone knows what it's like to be on the receiving end of a less than wonderful review of someone's work. That means that you need to tailor your language, tone, and attitude to those you are judging.You'll also learn the important difference between constructive and destructive criticism.Then there is self criticism. Many if not most of us have this ongoing voice in our heads that are telling us what we're doing wrong. That's not necessarily a bad thing —in can stop us from making some serious mistakes. But if negative self-analysis is over done, it can be demoralizing. Make sure to toss in some well deserved compliments, too.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: How to criticize
Lecture 2 Constructive vs. Destructive Criticism
Lecture 3 How to Criticize Someone
Lecture 4 Breakdown Feedback into Bitesized Chunks
Lecture 5 Focus on the Situation, not the Person
Lecture 6 The Sandwich Technique to Criticizing
Lecture 7 Beware of Calling Someone Defensive
Lecture 8 How Should You Criticize the Boss?
Lecture 9 Don't Beat up on Someone who Made a Mistake
Lecture 10 Understanding the Person You are Criticizing
Lecture 11 How to Get Positive Behavior
Lecture 12 Some People Can Never Admit They Are Wrong
Lecture 13 Is a Job Applicant Okay With Criticism?
Lecture 14 Be Aware of Emotional Blackmail
Lecture 15 If You're Going to Berate Someone, do it Privately
Section 3: How to Take Criticism
Lecture 16 How to React if Someone Criticizes You
Lecture 17 Asked to be Criticized
Lecture 18 Criticism Can be Your Best Teacher
Lecture 19 Don't Take Criticism Personally
Lecture 20 Create Your Own Personal Board of Directors
Lecture 21 Is the Criticism True?
Lecture 22 Ask for a Follow up Meeting After Being Criticized
Lecture 23 Who is Your Critic?
Lecture 24 About Me...The World's Shortest Bio
Section 4: Additional Content
Lecture 25 The Power of Listening
Lecture 26 The Important Difference Between Hearing and Listening
Lecture 27 How Overcoming Obstacles Can Give the Confidence to Achieve Anything
Lecture 28 Use the Power of Your Voice to Succeed
Lecture 29 The Business Benefits of Being a Smart Observer
Lecture 30 Three Reasons You Are Not Achieving Your Goals
Lecture 31 Look Like a Winner
Lecture 32 It's Business, Not Personal
Lecture 33 What Really Motivates People to Buy
Lecture 34 Smart Questions to Ask Yourself and Others
Lecture 35 Look for Consistent Patterns of Complaints from Customers
Lecture 36 How to Persuade Anyone
Lecture 37 Keep in Touch with the Client After the Sale
Lecture 38 When Choosing a Career, Don't Follow Your Passions
Lecture 39 What Would You Sacrifice to Achieve Your Goals?
If you're an employee, a manager, or a business owner, the art of giving and receiving criticism is key to your success.
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