Coursera - IBM IT Support Professional Certificate
Last updated 3/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 195 Lessons (18h 43m) | Size: 2.26 GB

Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started

Build job-ready skills by learning from the best
Get started in the in-demand field of IT technical support with a Professional Certificate from IBM. Learn the foundations of IT support and develop hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.

Common job titles: Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

Skills you will gain
Networking/Cybersecurity Essentials

IT Fundamentals

Hardware/Software Setup

Technical Support

Cloud Computing

Information Technology

Customer Service

Ticketing Systems

Service Level Agreements

IT Service Management (ITSM)

Troubleshooting

IT Career

About this Professional Certificate
Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement.

This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for.

Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist.

When you successfully complete the program you'll receive dual credentials, a Professional Certificate to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help your profile stand out.

You will also gain access to career and job placement resources upon completion, which will guide you with developing your resume, promoting your new skills, and help you in your job search.

¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).

Applied Learning Project
The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests. This program is designed to provide you with the in-demand skills to start and advance your technology career.

Skills you'll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and more.

In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your skills to prospective employers.

Course staff and teaching assistants are available throughout the program to support your success.

What you will learn
Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support

Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications

Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful

Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready