Published 11/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 663.02 MB | Duration: 0h 37m

Learn the best practices of customer service in today's market
What you'll learn
Discover the qualities and outcomes that define good customer service
Understand the components of Customer Relationship Management (CRM)
Know how to establish excellent communication with new and old customers
Learn how to effectively handle complaints from valued clients and customers
Explore the best approaches to providing good support services over the phone
Gain the ability to learn from mistakes and improve customer relations
Requirements
There are no formal requirements for this Customer Service Training Course
Description
Become capable of taking your business potential to the next level and building an outstanding retail reputation with this Customer Service Training course. A business only becomes successful and maintains profit by keeping consumers satisfied and returning for more. By taking this training, you will be more aware of where to concentrate your selling prowess and how to use your resources to ensure that purchasers of services and products are happy with their shopping experience.Although customer service has become a competition for companies, it is more than just the ability to put smiles on customers' faces and get them to use services. Learn from the best and most qualified service providers in this program to establish good customer relations and learn how to differentiate yourself from other businesses. Develop your skills, gain knowledge about your company's strengths and weaknesses, learn how to effectively communicate with new and old clients, and understand the differences between good customer service and bad customer service.This course is designed to help you understand the qualities and outcomes that define good customer service. You'll discover the components of CRM, and learn how to effectively handle complaints from valued clients and customers. Explore the best approaches to providing good support services over the phone, gaining the ability to learn from mistakes and improve customer relations.This innovative Customer Service tutorial has been written to underline the vital components of consumerism from the buyer's perspective. You will be shown how to attract customers to your wares, treat them with respect, and have them sing your praises to friends and online audiences. Our course is the ideal way to absorb the nuances of retailing essentials and how to turn your store into a high street shopping magnet. Sign up now and turn retail goals into realistic achievements.
Overview
Section 1: Introduction to Customer Service
Lecture 1 Introduction to Customer Service
Section 2: Characteristics of Good Customer Service
Lecture 2 Characteristics of Good Customer Service
Section 3: Customer Relationship Management
Lecture 3 Customer Relationship Management
Section 4: Communicate with Customers
Lecture 4 Communicate with Customers
Section 5: Handling Customer Complaints
Lecture 5 Handling Customer Complaints
Section 6: Problem Solving Over Phone
Lecture 6 Problem Solving Over Phone
Section 7: Improving Customer Service
Lecture 7 Improving Customer Service
Customer Service Provider,Customer Support,Interested student in customer support and communication
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