Published 9/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 920.37 MB | Duration: 1h 10m

How to have efficient chats using Zendesk chat, a course for advanced customer support agents
What you'll learn
Zendesk live-chat for beginners and intermediate agents
How to help a customer using Zendesk chat
Everything you need to know to help customers
How to provide support via Zendesk chat
Requirements
Zendesk support - how ticketing in Zendesk works
Description
What is it?This online training course is about how to use Zendesk Chat for customer support.You will get to know everything you need to know to use the chat of Zendesk efficiently. Show off your certificate for your current role or your new job!What will you learn?How to use Zendesk Chat in customer service.The basic functionality for agents.Advanced chat features to support customers.Customer experience and chat lifecycleBest practice tips for chatting with customers.I will demonstrate everything we discuss in a test environment. You can follow along in your own Zendesk. If you don't have a Zendesk license you can use a trial version.Who is it for?Zendesk Agents.Everyone knowing how to use Zendesk Support (see my other courses).Everyone that's new to chat but knows how tickets work in Zendesk.Your trainerTraining delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, an official Zendesk partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.I trained over 1,000 people in person during my time working for Zendesk, and many thousand more online over the years. If you have any questions, you can reach out to me within the class/course.
Overview
Section 1: Introduction
Lecture 1 What are channels in Zendesk and which do we cover in this course?
Lecture 2 Quickstart - A first look at Zendesk Chat
Section 2: Chat for customers
Lecture 3 What are the different roles
Lecture 4 What's a chat lifecycle
Lecture 5 Chat experience for customers
Section 3: Chat for agents
Lecture 6 Basics of Zendesk Chat
Lecture 7 Chat experience for agents
Lecture 8 How to chat efficiently
Lecture 9 How to wrap up a chat
Section 4: Advanced chat features
Lecture 10 More productivity features
Lecture 11 How to chat in different languages
Lecture 12 How to handle multiple chats
Lecture 13 How are chats routed
Lecture 14 Working in a team
Members of support teams that are using Zendesk chat,Beginners that know Zendesk a little bit already,Customer Service Representatives that want to learn Zendesk chat,Small Business owners that want to use Zendesk chat for their business,Everyone that wants a job where they need Zendesk chat
Screenshots