Service design masterclass - fundamentals & tools
Last Update: 6/2022
Duration: 3h 30m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 2.61 GB
Genre: eLearning | Language: English

Take the user experience around your products and service to the next level through service design patterns and tools.
What you'll learn:
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns.
The ability to confidently create and apply service design personas, prototypes, customer journeys maps, service blueprints and much more...
Receive insights in how service design tools have been applied in various professional environments.
Test out newly acquired skills in a project-like setting.
Requirements
This course is an introduction to service design and doesn't require any prior knowledge.
Description
Enroll to the course to acquire all the knowledge and skills to create better user experiences by applying service design concepts and tools. Receive lifetime access to the course, handouts, a fun project and a 100% money back-guarantee!
In today's day and age, everything revolves around the user. A solid user experience almost guarantees companies to become successful in a sustainable manner. But how can companies ensure a good enough user experience? This is where service design comes in. Service design is a mindset, a process and a toolbox that will hack our brains into delivering high-value user experiences.
This course is an introduction to service design and doesn't require any prior knowledge.
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What will you learn?
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently apply service design tools such as persona creation, prototyping, customer journey mapping, and much more.
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Who is this course for?
Recent graduates looking to start a position as a service designer, a business analyst, business consultant, product manager, product owner or even a UX designer.
Junior service designers wanting to strengthen their knowledge.
Senior service designers looking to brush up their skills.
All professionals who are actively doing service design in their field of expertise and wanting to formalize their way of working.
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What else can I offer you?
You will have access to
The slides of the course which you can use at your own convenience
Fun assignments to make things more tangible
Handouts and templates to help you in your day-to-day service design activities
Access to an industry expert. In case you have questions feel free to contact me and I will do my absolute best to guide you.
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Continuous improvements
The course is being upgraded on an incremental and iterative basis. Just like product increments in agile... ;)
Other courses
Want to know more about how to elicit requirements? I suggest then that you definitely take a look at my other courses!
Who this course is for
Recent graduates looking to start a position as a service designer, a business analyst, a UX designer, a product manager, etc.
Junior service designers wanting to strengthen their knowledge.
Senior service designers looking to brush up their skills.
All professionals who are actively doing service design in their field of expertise and wanting to formalize their way of working.
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