Last updated 10/2021MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 200.61 MB | Duration: 1h 29m

Learn the powerful and effective Five Step Process to effectively de-escalate an angry confrontation

What you'll learn
Master skills to calm an angry person down
Learn to identify the root cause of a person's anger
Develop the skills to work toward an amicable resolution
Prevent verbal assaults from escalating out of control
Freedom from reacting defensively to other people's outbursts
Reduce the intensity of a confrontation
Enjoy improved relationships
Gain greater self-awareness and life skills
Reduce stress levels
Enjoy greater sense of peace
Gain the respect of others
Be a role model
Requirements
A desire to know how to quickly defuse another person's anger
A desire to stop angry people negatively impacting your life
A willingness to learn and implement what you learn
Pen and paper
Description
This course teaches the 5 key steps that you need to follow when you are confronted by an angry person.

There are certain strats, tools, and techniques you need to use in order to effectively calm an angry person down, and certain approaches you must avoid at all costs.
You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff.
Take on board the learnings, and practice in a safe environment, and you've be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person.
My suggestion is not to rush your way through this course. Systematically practice the different strats as you are introduced to them. For this you will need a partner - ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event.
Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.

Overview

Section 1: Understanding Anger

Lecture 1 Anger

Lecture 2 You Will Enjoy Many Benefits

Lecture 3 A Personal Hello From Silvia - Your Instructor

Lecture 4 How Do You Normally React When Confronted By An Angry Person

Lecture 5 What Happens To A Person When They Get Angry

Lecture 6 Physical Changes

Lecture 7 Behavioural Changes

Lecture 8 The Three Components Of Anger

Lecture 9 Silvia Talks About Personalities and Anger

Lecture 10 Let's Review Section 1

Section 2: It's Important To Get The Angry Person's Attention

Lecture 11 Ignore This Step At Your Peril

Lecture 12 These Strats Are Powerful

Lecture 13 Let's Review Section 2

Lecture 14 A Great Way To Develop Your Skills

Section 3: Empathise And Neutralise

Lecture 15 Empathise And Neutralise

Lecture 16 Common Mistakes You Should Never Indulge In

Lecture 17 Valuable Tips

Lecture 18 Silvia Shares Feedback From A Sar Participant

Lecture 19 Taking -Out

Lecture 20 Don't Take The Attack Personally

Lecture 21 Let's Review Section 3

Section 4: Enter Into Conversation

Lecture 22 It's To Enter Into Conversation

Lecture 23 This Step Is Vital!

Lecture 24 Let's Review Section 4

Section 5: Suggest Solutions

Lecture 25 Suggest Solutions

Lecture 26 What To Do When You Can't Agree

Lecture 27 Silvia Here. Did You Get Around To Following My Suggestion

Lecture 28 Let's Review Section 5

Section 6: Follow Through And Follow Up

Lecture 29 Follow Through And Follow Up

Lecture 30 Your Conflict Management Guide

Lecture 31 Let's Review Section 6

Lecture 32 Bonus Lecture

Anyone wanting to effectively deal with another person's anger and diffuse tense situations,Anybody having to deal with work related anger,Anyone having to deal with the anger of a family member or an acquaintance,Anyone in a customer service role having to deal with disgruntled clients/customers,Any business owner wanting the skills to effectively deal with angry confrontations,Anyone wanting to build their effective communication life skills

HomePage:

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