Last Update: 4/2019
Duration: 58m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 576 MB
Genre: eLearning | Language: English

It is important that conflicts should be resolved and managed efficiently.

What you'll learn:

Explain What is Conflict

Explain What is Conflict Management

Differentiate between Functional and Dysfunctional

Explain the Levels and Types of Conflict

Describe the Conflict Management Model

Describe the Strats for Conflict Management

Explain the Conflict Management Styles

Explain How People Deal with Conflict

List the Factors that Affect Conflict Modes

Explain Blake and Mouton's Conflict Grid

Explain What is Third-party Conflict Resolution

List the Tips for Managing Workplace Conflict

Description:

Conflict is an expressed disagreement. All conflicts are expressed verbally or nonverbally. Conflict can occur only between people who depend on each other. Conflict involves opposition and is more than just differences. Conflict is the perception that our concerns are at odds with those of another. Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.

Conflict is when two or more people have differences in ideas/views and are not ready to understand or accept each other's ideas/views. Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team.

Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.

Conflict management is defined as "the opportunity to improve situations and strengthen relationships" (BCS, 2004).

Conflict among members of a group

It usually occurs in early stages of group development

It may occur due to different ways of doing tasks or reaching group's goals

Conflict occurs between two or more groups

It may occur due to different ways of doing tasks or reaching group's goals

Who this course is for:

Managers and Supervisors

Team leaders

Project leaders/Managers

Employees

Human Resource Department






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