Does your team have too much work?

Is everyone maxed out?

Are your customers angry, frustrated or walking away?

And, finally: are you managing your workplace bottleneck, or is it managing you?

If you and your team need to get more done - and working harder hasn't helped - you need to read The Bottleneck Rules.

From The Guardian: 'Ching's title is a play on words: he offers rules for dealing with bottlenecks, but it's an implacable truth that a bottleneck rules whatever system it afflicts. So fixing a bottleneck delivers vastly disproportionate benefits ... By contrast, if you fail to fix a bottleneck, improving anything else may be a waste of time: no point getting your baristas to take orders twice as fast if the espresso machines take two minutes per coffee regardless. Indeed, "improving" things while neglecting bottlenecks can make matters worse.'

As featured in The Spectator magazine and The Guardian newspaper.

'It's a great read" Oliver Burkeman, author of The Antidote: Happiness for People Who Can't Stand Positive Thinking

'[Part of] a series of wonderful short books" Rory Sutherland, Vice Chairman of Ogilvy UK, author of Alchemy: The Surprising Power of Ideas That Don't Make Sense

'Fantastic book, relevant no matter what sector you work in' Maria Macnamara, MBE, Founder and CEO of the international charity Smalls For All

'A very good book with a practical approach to Goldratt's 5 steps" Prof Witold Łojkowski, Head of Nanostructures Laboratory, Institute of High Pressure Physics, PAS

'The Bottleneck Rules gets to some of the key ideas of the theory of constraints much more quickly than the famous The Goal: A Process of Ongoing Improvement; at the same time, Clarke's breezy style makes the book altogether fun.' Barbara Oakley, Co-creator of the world's most popular online course: Learning How To Learn