Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person.
This new book focuses exclusively on workplace conflicts―internal and external, with instructions in how to use the four-step method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees and managers―instead of becoming consumed in unhealthy back-and-forth conversations. Using BIFF with toxic teammates, workplace bullies, and with threatening customers and clients can reduce risk of lawsuits and complaints and make everyone feel more confident in workplace...