IT Service Management Tutorial

Duration: 1h 7m | 11 Lessons | Video: 1280x720, 44kHz | 423 MB
Genre: eLearning | Language: English | Level: Beginner

ITIL® stands for Information Technology Infrastructure Library. It is a set of guidelines that helps an IT practitioner in delivering the best services. These guidelines are nothing but the best practices which are observed, gathered, and put together over time to deliver anything but the best services. ITIL provides direction to an organization and its people in utilizing IT as a tool for changing, transforming, and developing the business. It mainly aims to enhance the overall performance of the business and deliver predicted service levels. It also helps IT, practitioners, in delivering impactful and tech-powered services to customers across the globe.

Who this certifiation is for:

Professionals engaged in a business sector but planning to move a company providing IT services.
IT service management professionals willing to update their skills
Mid-level & senior-level IT professionals
IT consultants
Freshers looking to make a career in IT Service Management
Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
Anyone who has an interest in the ITIL framework