The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.

Excellent communicating skills have always been crucial to success in leadership and management roles-and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to "communication playbook," helping leaders develop strategic responses and communication tactics with clear, actionable advice.

What's changed in the last ten years? Well, nothing-and everything.

The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to "match your listener's tendency" and "validate," and you still need to guard against "defensiveness." What has...