English | 2020 | ISBN-13: 978-0113316366 | 360 Pages | EPUB | 3.69 MB

Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:

Increases your industry knowledge, skills and salary potential
Transforms your business
Helps to successfully navigate the modern digital world
Reflects and integrates other established ways of working
Incorporates all the best things from ITIL

The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation

Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management
Improve relationships and reach mutual outcomes
Ensure high customer satisfaction levels
Optimize the customer experience
Create a trusted relationship with stakeholders
Helps you pass your Drive Stakeholder Value exam
Reference guidance for day-to-day problems for IT Professionals