What you'll learn

Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements

An understanding of ITIL principles can help but is not required

Description

Whether you're brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

Create new users, groups, and roles

Manage users and access

Configure and customize lists and forms

Create new applications on the NOW platform

Leverage events and notifications

Work with importing data through import sets

Build custom reports

Understand when to use UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

FAQs

Q: What version of ServiceNow does this cover?

A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?

A: Yes! I provide instructions on how you can obtain your very own personal developer instance

Features

Updated for the Paris release!

Quizzes

Practice Exam

Workbook

1080p video recordings

Topics Covered

The user interface

Customizations including UI policies, UI actions, business rules, script includes, data policies

Client-side versus server-side customizations

Update sets

Table administration & relationships

Field types & reference fields

Users, groups, & roles

Access controls

Impersonating users

LDAP & SSO

Incident Management

Problem Management

Change Management

Configuration Management

Service-Level Agreements

Service Catalog Management

Knowledge Management

Service Portal

System properties

System diagnostics

Events & notifications

Workflows

Import sets

Reporting

Custom application development

Who this course is for:

Those who are new to the ServiceNow platform
Anyone interested in becoming a ServiceNow administrator or developer
Those who are looking to pass the ServiceNow certified System Administrator exam