This course looks at what toil is, and why having less of it is a good thing. Toil, as quoted here by Google, is "the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical devoid of enduring value, and that scales linearly as the service grows." By the end of this course, you will have a clear understanding of what toil is, how to recognize it and how to address and replace it with automation

Learning Objectives

Understand what toil is and how to recognize it
Learn the negative impact that toil can have on organizations, teams, and individuals
Explore how toil can be reduced within the context of site reliability engineering