The Universal Service Desk (USD) - Implementing, controlling and improving service delivery
epub | 7.46 MB | English | Author :Léon-Paul de Rouw, Brian Johnson | 2020 | IT Governance Publishing
Book Description :
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.
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