h264, yuv420p, 1920x1080 |ENGLISH, aac, 48000 Hz, 2 channels, s16 | 5h 14 mn | 554.28 MB
Instructor: Andrei Gheorghiu

The ITIL (Information Technology Infrastructure Library) Foundation certification recognizes the skills and knowledge required by individuals working in the IT Service Management domain.

Master ITIL Foundation objectives and pass the exam with flying colors Learn

Explore all topics relevant for the ITIL v4 exam and pass it the first

Tips and advice from a trainer with over 10 years' experience helping students pass the exam first (>95%) and avoid frequent mistakes

Use relevant, real-life examples to get a better grasp of the theory

Master the key differences when compared to V3 (useful for those who are already certified in V3)

Consolidate your knowledge with sample questions at the end of each chapter

Discover the four dimensions and how to apply them in service management

Master SCV components and how they interact with each other to deliver value

About

This course adopts a truly dynamic, hands-on approach and will enhance your knowledge of key topics in the world's most popular IT Service Management (ITSM) framework. You will b by briefly covering key concepts, elements, and teology used in IT Service Management. In-depth discussion follows, covering the most relevant topics: ITIL guiding principles, the four dimensions of service management, service value systems, and service value chains.

Guided by real-world examples from your expert trainer, you will learn how to integrate ITIL best practices in day-to-day service management. This course will be a vital stepping-stone in your exam preparation, helping you confidently gain the ITIL certification.

By the end of the course, you will be confident enough to ace the ITIL 4 certification exam; you'll have a solid understanding of its core concepts and principles; and will be able to implement them in your own organization.

Features

This course prepares you for the ITIL 4 Foundation exam, covering all relevant topics in the official syllabus.

The videos in this course contain real-life examples and exam tips to help you gain the ITIL 4 Foundation certification

You'll master the latest version of ITIL; this course also includes references to key changes from version 3



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