MP4 | Video: AVC, 1280x720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Duration: 59m 9s
Skill Level: Intermediate | Genre: eLearning | Language: English + Subtitles | Size: 429 MB
While inevitable, difficult conversations can be one of the most challeg parts of a manager's job.

Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challeg conversations to achieve the best outcome for all parties. Marlene outlines four signs that it's to have a conversation, and what to do if you've waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.

Topics include:

How to know it's for a conversation

Dealing with emotions

Massive mistakes to avoid

Angry emails and online communications

Getting distracted and losing control

Conversation toolbox

Set the expectations from the start

Blueprint for difficult conversations

Discerning the real issue

Radical listening

Making tough calls

Creating a culture of accountability



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