Dealing with Difficult People
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 354 MB
Genre: eLearning Video | Duration: 35 mins | Language: English

You can't control other people, you can only control how you respond to them
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What you'll learn
Understand Reciprocal Relationships
Learn The Ten Commandments
Learn The Causes of Difficult Behavior
Get Into The Agreement Frame
Requirements
Open Mindedness
Hunger to Learn
No Previous Experience
Description
Dealing with Difficult People
We've all been there. Be it work, school or business lunch, we've all found ourselves in situations where we have been forced to interact with difficult people.
When it comes to workplace they do exist at work and the better you become at dealing with them, the happier you'll be at work.
Difficult people may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.
However, while you cannot control others, you can control and improve yourself by:
Recognising your attitudes and actions
Developing coping strategies
Managing your anger
I wish you a happy learning and let's get started!
Who this course is for:
Anyone involved in communication at work
Executive Assistants or Sales Reps
Customer Support Agents





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