MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz, 2 Ch | Duration: 50m 17s
Genre: eLearning | Language: English + Sub | Size: 320 MB

Focusing on eradicating negative behaviors isn't always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, join Catherine Mattice Zundel as she shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.
Topics include:
Civility vs. incivility
Microaggressions and incivility in action
How communication works
Positive and negative language
Building self-awareness
The role of the bystander
Remaining civil in emails
Sustaining a civil work environment
Coaching strategies
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