Customer Service: Preventing Turnover
MP4 | Video: 720p | Duration: 34:54 | English | Subtitles: VTT | 257.9 MB

Customer service costs organizations billions of dollars each year, and employee turnover represents a sizable chunk of those dollars. In this course, learn how to prevent turnover in customer service by hiring the right people and taking steps to keep those employees motivated and happy at work. Noah Fleming teaches you how to determine if you have a turnover problem at your organization, and highlights the main reasons why people quit. Learn how to hire the right people, cultivate a positive work environment that encourages employees to stay at your company, and continue to grow those relationships by celebrating accomplishments and rewarding desired behaviors.



Topics include:



Determining if you have a turnover problem
Reasons why people quit
Hiring the right people
Showing support to service reps
Helping customer service reps recharge and rejuvenate
Creating a fun working environment
Celebrating accomplishments
Identifying trouble spots early