1-800-Worlds: The Making Of The Indian Call Centre Economy by Mathangi Krishnamurthy
English | January 2, 2018 | ISBN: 0199476055 | EPUB | 272 pages | 1.2 MB

Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.