Call center agents and supervisors all around the world were very excited when Cisco announced Finesse, the software application that expands the functionality of Cisco's UCCE, PCCE and UCCX call center platforms. The web app gives call center agents and supervisors a ton of flexibility as they log in, change status, receive calls and navigate the call from one easy-to-use and customizable interface. This course is all about using, deploying and configuring Cisco Finesse. You'll be setting up call centers and optimizing their networks in no time with this Finesse training.
After finishing this Cisco training, you'll know how to customize your contact center's user experience with Cisco Finesse, a call center agent desktop interface that enhances productivity and accessibility.
For anyone who manages their networking training, this Cisco training can be used to onboard new network administrators, curated into individual or team training plans, or as a Cisco reference resource.
Cisco Finesse Training: What You Need to Know
This Cisco Finesse Training training has videos that cover topics including
Configuring the Finesse IP Phone Agent so users can log in with their phones
Configuring Sign Out Reason codes for the Cisco Finesse Desktop
Configuring Reason, Sign Out, and Wrap-Up codes
Configuring workflows within Cisco Finesse Administration
Who Should Take Cisco Finesse Training Training?
This Cisco Finesse training is considered administrator-level Cisco training, which means it was designed for network administrators. This networking skills course is designed for network administrators with three to five years of experience with Cisco Finesse best practices.
New or aspiring network administrators. A brand new network administrator should take this Cisco Finesse training so they understand how to customize the Cisco solution used by companies all over the world for their call center operations. If you're hoping to land a job with a network run by Cisco, save yourself the time and learn to configure Finesse with this course early in your career.
Experienced network administrators. If you've been working as a network administrator for several years, Cisco Finesse is a good choice if you're assuming new responsibilities related to your call center configuration and optimization. Not all net admins work with call center networks. This course makes sure you understand how configuring one relates to all the other administration tasks you're familiar with.
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